4.9. Monitoring
During the implementation of the project, it is critical
that the indicators that have been defined at the initial project
management stage are monitored and that action is
taken as a consequence of any mismatches that may occur.
In this task, a control panel-type tool is fundamental for
proper monitoring. In this control panel, different types
of indicators of success are used to monitor each activity.
For example, to control the progress of the project against
the implementation plan, it is necessary to have indicators
to compare start dates, due dates and target times. However,
to analyse the success of the customer strategy, we
need indicators to measure improvements in customer
value.
In addition, a quality assurance method must be
established to check that the desired changes have been
implemented effectively.