5 Key findings and discussion
Based on a specific context of Thailand manufacturing
sectors, the results from the case studies have illustrated the
key common characteristics of BPM, which are long-term
planning, IT, process improvement, top management support
and employee involvement. These common characteristics
can assist a firm in improving organisational
performance, both financial (e.g. sales growth and cost
reduction) and non-financial (e.g. quality and waste
reduction). This finding is in line with the vast majority of
previous research in which a positive relationship between