Purpose – The purpose of this paperis to examine theimpact of adopting a strategic approach to human
resource management (HRM) in professional service firms (PSFs). It provides the empirical evidence by
comparing and contrasting the adoption of a strategic approach to HRM in two Australian PSFs.
Design/methodology/approach – A qualitative case study approach is adopted. Data were
collected from multiple sources. The secondary sources comprised annual reports, press releases and
industry reports. In total, 40 semi-structured interviews were conducted with senior partners,
professional staff, HR managers and ex-employees of the two firms.
Findings – The findings suggest that differences in the performance of PSFs could be explained by
organizational control systems such as personnel and cultural controls. The qualitative data
generated by the two PSF cases provided evidence to support the notion that strategic human
resource management is an important factor in explaining firm performance. Our findings provide
empirical support for the importance of strategic approaches to HRM.
Research limitations/implications – One limitation of this study is the adoption of case study
method, the findings of which cannot be generalized to a wider population. Thus, the study provides
only a limited body of accumulated knowledge. Future studies could adopt a longitudinal research
design to test the relationships between HRM systems, control systems and firm performance.
Practical implications – To be competitive, PSFs must restructure their HRM functions to allow
the department to participate in strategic decision-making. HR departments in firms should also
incorporate cultural and personnel controls as a way to achieve higher levels of firm performance.
Originality/value – The paper provides empirical evidence of how PSFs use HRM as a component of success.
Purpose – The purpose of this paperis to examine theimpact of adopting a strategic approach to humanresource management (HRM) in professional service firms (PSFs). It provides the empirical evidence bycomparing and contrasting the adoption of a strategic approach to HRM in two Australian PSFs.Design/methodology/approach – A qualitative case study approach is adopted. Data werecollected from multiple sources. The secondary sources comprised annual reports, press releases andindustry reports. In total, 40 semi-structured interviews were conducted with senior partners,professional staff, HR managers and ex-employees of the two firms.Findings – The findings suggest that differences in the performance of PSFs could be explained byorganizational control systems such as personnel and cultural controls. The qualitative datagenerated by the two PSF cases provided evidence to support the notion that strategic humanresource management is an important factor in explaining firm performance. Our findings provideempirical support for the importance of strategic approaches to HRM.Research limitations/implications – One limitation of this study is the adoption of case studymethod, the findings of which cannot be generalized to a wider population. Thus, the study providesonly a limited body of accumulated knowledge. Future studies could adopt a longitudinal researchdesign to test the relationships between HRM systems, control systems and firm performance.ปฏิบัตินัย – ต้องแข่งขัน PSFs ต้องจัดโครงสร้างหน้าที่ HRM ให้ภาควิชามีส่วนร่วมในการตัดสินใจเชิงกลยุทธ์ นอกจากนี้แผนก HR ในบริษัทควรรวมวัฒนธรรมและเจ้าหน้าที่ควบคุมเป็นวิธีการบรรลุระดับสูงประสิทธิภาพการทำงานของบริษัทความคิดริเริ่ม/ค่า – กระดาษให้ประจักษ์หลักฐานว่า PSFs ใช้ HRM เป็นส่วนประกอบของความสำเร็จ
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