Try using the Playing Audio troubleshooter to fix the problem. It checks for common problems with your volume settings, your sound card or driver, and your speakers or headphones.
1. Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
2.Enter Audio playback in the search box, tap or click Find and fix audio playback problems, and follow the instructions. Administrator permission required You might be asked for an admin password or to confirm your choice.
Note
Note
To get the most up-to-date troubleshooters, your PC should be connected to the Internet.
I ran the Playing Audio troubleshooter, and I still can't hear sound from my PC.
Here are some things to try:
•Make sure your PC has a sound card or sound processor.
To check for a sound card or sound processor
Administrator permission required
Notes
•Make sure your sound card or sound processor is running properly. If there's a yellow question mark on its name in Device Manager, there might be a problem.
To check your sound card or sound processor
Administrator permission required
Note
•If you have speakers, make sure they're plugged into a working power source and turned on.
•Make sure your speakers are correctly connected to the PC. Many PCs have three or more jacks that connect to a sound card or sound processor, including a microphone jack, line-in jack, and line-out jack. Your speakers should be plugged into the line-out jack.