Regarding to your e-mail asking for credit card refundable document support charged to your client booking number 244043620 Coilin, O Braonain Period of August 03-05, 2015, for 02 nights. we had reverse this transaction to the bank on April 27, 2015 please see file document attachment.
Kindly note that credit card refunds can take anywhere from two to 30 days they are complete depending upon how credit card company processes refunds. the exact reasoning because it was instant in our system but could be hanging out in neverland for 30 days within their company. Did it normally? No, I'd say 97% of CC companies and banks had it done within 10 business days. The 3% were the ones with delayed reporting and very little online support usually were the ones that didn't have the refund in until day 29.
I would give them 5 business days (7 days from refund) and call your CC company/bank to see if they can see the refund even if it has not credited. If they cannot then I would call the business back and tell them.. means that the credit card's policies as well as the bank's policies can delay the refund.
Thank you very much for your kinds understanding.