Now, Simplifying the Business is entering a new phase, with the development of processes supporting of a new set of self-service solutions enabling passengers to manage all aspects of the journey from reservations to arrival: check-in baggage processing documentation checks irregular operations boarding and post-flight activities.They will also have the possibility to self-validate standard travel documents. For irregular operations, pilot projects are looking at giving travellers the ability to issue new boarding passes or even meal vouchers when flights are delayed or cancelled.
The final self-service kiosk project will encompass boarding and post-flight activities, allowing passengers to file a baggage claim in the unfortunate event that baggage is lost or damaged.