Retention
Four concepts were identified as important for sustainable human resource retention
policies and practices. First, students need to know a variety of motivational and
evaluation techniques that are appropriate for the cultural context. Motivation techniques
that work in individualistic and achievement-oriented cultures are likely to fail in cultures
that are more collective and egalitarian. For example, the “employee of the month”
motivational technique commonly used in the US would be meaningless in an egalitarian
society. Incentives must be structured to reflect the culture and values of the society in
which the hospitality business is operating to be effective and sustainable.