The curl problem In late 1998 Hewlett-Packard (HP, the plant's main customer for ink-jet paper, informed the plant of some problems it had encountered with paper curling under conditions of low humidity. There had been no customer complaints to HP, but their own personnel had noticed the problem, and they wanted it fixed. Over the next seven or eight months a team at the plant tried to solve the problem. Finally, in October of 1999 the team made recommendations for a revised and considerably improved coating formulation. By January 2000 the process was producing acceptably. However, 1999 had not been a good year for the plant. Although sales were reasonably buoyant the plant was making a loss of around $2 million for the year. In October 1999, Tom Branton, previously accountant for the business, was appointed as Managing Director.
The curl problem In late 1998 Hewlett-Packard (HP, the plant's main customer for ink-jet paper, informed the plant of some problems it had encountered with paper curling under conditions of low humidity. There had been no customer complaints to HP, but their own personnel had noticed the problem, and they wanted it fixed. Over the next seven or eight months a team at the plant tried to solve the problem. Finally, in October of 1999 the team made recommendations for a revised and considerably improved coating formulation. By January 2000 the process was producing acceptably. However, 1999 had not been a good year for the plant. Although sales were reasonably buoyant the plant was making a loss of around $2 million for the year. In October 1999, Tom Branton, previously accountant for the business, was appointed as Managing Director.
การแปล กรุณารอสักครู่..
