Data collected from 219 valid respondents provided support for all but one hypotheses
(with a p -value of less than 0.05). The unsupported hypothesis regards the relationship between service
quality and satisfaction (H4). The study shows that trust, net benefits, and satisfaction are significant
positive predictors of customers’ repurchase intentions toward online shopping. Information quality,
system quality, trust, and net benefits, are significant determinants of customer satisfaction. Besides,
online trust is built through distributive, procedural, and interactional justice. Overall, the research
model accounted for 79 percent of the variance of repurchase intention.