I issued a refund, but have not received the item back. Now what?
Once an order is refunded, we are unable to reverse the refund and the transaction is considered closed. We encourage you to contact the buyer and make appropriate arrangements regarding the transaction.
If the buyer would like to have their credit card re-charged, please have them contact our Customer Service department to request that this action be taken. The buyer may contact us via e-mail or phone by visiting:https://www.amazon.com/contact-us