Date: 23rd October 2015
For the attention of: Sarayut (Champion) Paleekram
Private & Confidential
RE: Communication
It has been brought to my attention that we still have a ‘breakdown in communication’ between Guests and yourself and GHS Rockwater Offices (Management)
Namely, that you are failing to follow up on complaints made by guests and not informing the Resort Manager of problems that may exist.
Also that the high standard required by Rockwater Management in regard to the cleaning and general maintenance of the properties and surrounding grounds is dropping. There is little or no ‘follow up’ being done by yourself to check that any reported problem has been rectified…and that the supervision of housekeeping staff is being neglected.
As Customer Services Manager, it is imperative that you make regular daily checks on all the properties and guests, and to keep in consistent and daily communication with the Resort Manager, to help ensure the efficient running of GHS.
This includes the immediate reporting of any problems or issues that need attention
ALL decisions effecting the organization, management and running of GHS are to be made upon consultation with the Management for your implementation.
No decision is to be made without this prior consultation.
Communication is the essence of any successful business and to help all concerned, you are now required to call the GHS Management Offices - or - K. Mananya’s - or - myself on our mobile phones at the end of each working day to report on that day’s work, events and to report any situation that the Management may need to address.
Sincerely,
Marcus Hunneyball
Managing Director
Green Hills Samui (Rockwater Ltd)