In fact, Dinham’s (1994) principles for effectively using the telephone reads very much like those texts describing traditional face-to-face interviews, as it includes discussions of pilot testing, question sequencing, prompts and contact strategies (Taylor, 2002). As with face-to-face interviews, questions arise with respect to which individuals are appropriate for interviews, the type of questions to be asked, and the number and training of interviewers (Fowler, 2001).