RUDE AND RECKLESS
The department has processed 94.1 percent of the complaints. For the rest, officials are inviting drivers in for questioning.
Most of the taxi complaints were about drivers refusing to take passengers, followed by rudeness and reckless driving.
The most common complaint about passenger van services related to reckless driving, followed by drivers refusing to stop to allow passengers to get out when requested. There were also many complaints about rude drivers of passenger vans.