In orderforinformation materials to be relevant, they must meet the needs of the
people who use them.
w q You should take active steps to identify and listen to the information
needs, beliefs and concerns of the people for whom you are producing
the information.
w q Patients and carers should be consulted at both the development and
evaluation phases.
w q The types of information that should be included in an information leaflet
will depend on its aims and intended audience.
w q Identify and include in yourleaflet any further sources of information and
support that the reader may find useful.
4.1.3 Appendix B, the “Guide to Developing Written Information forthe Public, Patients,
their Relatives and Carers” contains suggested contents checklists. These will help you
to put yourinformation materials together.
4.1.4 Appendix C, “Guidance on Inviting Feedback from Users” gives you pointers on
how to test the relevance of yourinformation materials with service users.