As you have regular meeting with K.Piti on the WSM works performance, whether the discussion covers the issue of over SLA of meter testing (excl the ones waiting for govt). If the discussion covers, what are the agreed way forward and actions on who are to do what to improve. Note: I also see Nui’s mail today (local monitor) that there are 7 cases over SLA from JCI side – this has been regularly seen in the weekly report.
This is important that there must be regularly discussion between WSM focal point and FMC manager (as minimum) on the performance. Agreed points and clear actions from the discussion shall be put in to minute of meeting which can be referred as this at least shows the effort to improve the issue.