Citi policy mandates that each Desktop used within Citi is registered for chargeback and VTM compliance reporting. This is an auditable item.
Your drive mappings and network printers will not be available until a ticket is generated, and your SA has properly registered your PC.
Please contact the Customer Service Center (CSC) to open a ticket, or open a trouble ticket via the OneTouch CTI-Customer Service Website: http://www.citigroup.net/ti/onetouch
Thank you for your support.