“Solution-centric organizations still have to sell products and services – and product features and service capabilities are still important. But features and capabilities are only relevant to the extent that they contribute directly to positive outcomes for customers. Solution-centric organizations recognize they cannot rely solely on their products to
sustain growth and profitability. They must also stand apart from competitive alternatives by the integrated way they market, sell, deliver and provide service for offerings that address critical problems and needs of customers.”
– Keith Eades and Robert Kear