Organizations may continue to invest in creating learning environments, but we
have argued that they will gain the most benefit by looking at two older learning
concepts - that of facilitated learning from workplace action; and that of helping
people at work gain the skills of analysis and critical thinking. Both of these, the latter
especially, will help both individuals and organizations gain more from the increasing
democratisation of information, and from the increasing informality of learning.
People’s ability to be a more-or-less instant authority on the presenting symptoms of
feling leukaemia or the pros and cons of the various psychometric assessment
procedures, is to be celebrated and encouraged. But critical faculties need to be fully
engaged.