Your work will include:
helping guests by carrying luggage
advising on hotel facilities
arranging taxis and booking tickets
running errands, such as taking and picking up dry cleaning
taking messages
giving directions
responding to safety and security issues
answering queries and making reservations.
If the hotel has a conference suite, you may be responsible for moving and setting up equipment. You may also cover reception duties when required.
As a head porter, for example in a large hotel, you would be responsible for supervising a team of porters and door staff, organising rotas and being involved in recruitment.