Abstract
This work analyses the level of service of Gran Canaria airport facilities as an approximation to evaluate the service quality given
to tourism. Through a linear programming model we will determine the level of service established in a check-in service at this
airport. The relevance of this parameter is related to the leisure time available for tourists in the airport terminal building. Therefore,
it gives us an indirect measure of their perceived satisfaction of the service.
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Keywords: Quality; Airport; Tourism; Level of service