Dear Thitiporn,
Welcome to iTunes Store Customer Support. My name is Amit and I am glad to assist you today.
I understand that you would like to deplete your account store credit balance. I know how important it is for you to change your account country and I will help you with the needed information.
Thitiporn, I have looked into your account and found that you are having a store credit of $0.00 so you should now be able to change the country linked to your iTunes account.
Before you change countries, please note the following things:
1. The store credit from your original country won’t be available in your iTunes account in the new country.
2. Your iTunes purchases may not be available in the new country's store. Before you change countries, download all of your purchases. For steps on how to do this, see one of these articles:
- Mac
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
- Windows
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
3. You’ll need a credit or debit card associated with a valid billing address for the new country. An iTunes Store Gift Card from the new country will also work as a payment method.
4. Items that you’ve already bought won’t show up under Purchased when you’ve changed countries. You’ll be able to download your purchased apps in the new country's store as long as their store also has the apps available.
Steps to change the country associated with your iTunes account:
Using a computer:
1. From the iTunes Store pull-down menu, select View Account.
2. Enter your Apple ID password.
3. In the Apple ID Summary section, click Change Country or Region.
4. Choose your new country from the menu, and click Change.
5. Click Continue.
6. Read the Terms and Conditions and the Apple Privacy Policy. If you agree, select "I have read and agree to these terms and conditions," and click Agree.
7. Enter the billing information for your new country, and click Continue.
8. Click Start Shopping.
Dear Thitiporn,
Welcome to iTunes Store Customer Support. My name is Amit and I am glad to assist you today.
I understand that you would like to deplete your account store credit balance. I know how important it is for you to change your account country and I will help you with the needed information.
Thitiporn, I have looked into your account and found that you are having a store credit of $0.00 so you should now be able to change the country linked to your iTunes account.
Before you change countries, please note the following things:
1. The store credit from your original country won’t be available in your iTunes account in the new country.
2. Your iTunes purchases may not be available in the new country's store. Before you change countries, download all of your purchases. For steps on how to do this, see one of these articles:
- Mac
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
- Windows
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
3. You’ll need a credit or debit card associated with a valid billing address for the new country. An iTunes Store Gift Card from the new country will also work as a payment method.
4. Items that you’ve already bought won’t show up under Purchased when you’ve changed countries. You’ll be able to download your purchased apps in the new country's store as long as their store also has the apps available.
Steps to change the country associated with your iTunes account:
Using a computer:
1. From the iTunes Store pull-down menu, select View Account.
2. Enter your Apple ID password.
3. In the Apple ID Summary section, click Change Country or Region.
4. Choose your new country from the menu, and click Change.
5. Click Continue.
6. Read the Terms and Conditions and the Apple Privacy Policy. If you agree, select "I have read and agree to these terms and conditions," and click Agree.
7. Enter the billing information for your new country, and click Continue.
8. Click Start Shopping.
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