1. AirAsia makes the process as simple as possible and it is the key of LCC business. AirAsia uses a single type of aircraft that enable the staffs (pilot, mechanic, flight attendant, etc) are specialized in a single type of aircraft; which is maintaining cost in many aspects; learning cost, training cost, spare parts stock. 2.
AirAsia only offers single class seating. Passengers are seated on available seat. If passengers want to have special privileges to choose a seat, they have to buy Xpress Boarding. 3.
AirAsia has Standard Operational Procedures SOP that ensures all of the staff have the same level of competencies. On this way, AirAsia can ensure the homogeneous service offered to the customers.