• We are enhancing and building our skills and capabilities: we are creating a Group-wide Center of Excellence for Sales and Marketing to ensure that DKSH is always at the forefront of developing and offering state-of-the-art (or: comprehensive) marketing and sales services, complemented by best-practice approaches leveraging on our capillary, regional networks. In the future, we will have stronger and more proactive client management functions, and increased channel and category competence to drive our clients business.