Upon receipt, a NETELLER Customer Service agent will contact you to confirm that your payment security enquiry has been received and to gather any further information that may be required. If necessary, the Customer Service agent will suspend your account to ensure no further instances of fraud can occur and the suspension will remain in place for the duration of the investigation process.
Please note:
Due to the various factors that affect our review, it is difficult to pinpoint the exact length of time needed to conclude a specific investigation. However, as appropriate, NETELLER will provide a formal response within 24 hours of conducting the investigation.