f you didn't receive an item
After you pay for your item, check the estimated delivery date on the Order details page of your purchase in My eBay.
The seller may also provide you with shipment tracking information. Check the package tracking to see when the seller shipped the item.
If the estimated delivery date has passed, or you didn't receive tracking information, and you haven't received your item, the eBay Money Back Guarantee can help. Learn more about the eBay Money Back Guarantee.
If an item doesn't match the listing description
If the item doesn't match the listing description, start a return request.
To return an item:
Go to My eBay > Purchase History and find the item.
In the More actions drop-down menu, select Return this item.
Select a reason for the return.
Follow the on-screen instructions.
Learn more about the eBay Money Back Guarantee.
About refunds
If the seller gives you a refund, you usually receive it through the same payment method that you used to pay for the item.
If you bought an item with a payment method other than PayPal, we ask you to confirm receipt of the refund.
A full refund is one that covers the cost of the item and original shipping. If you've received an item and want a full refund, you usually need to send the item back to the seller.