Performance Evaluation
7 List the methods of performance evaluation
Would you study differently or exert a different level of effort for a college course graded on a pass-fail basis then for one that awarded letter grades A to F? Students typically tell us they study harder when letter grades are at stake. When They take a course on a pass-fail basis, they tend to do just enough to ensure a passing grade.
What applies in the college context also applies to employees at work. In this section, we show how the choice of a performance evaluation system and the way it’s administered can be an important force influencing employee behavior.
What Is Performance?
In the past, most organizations assessed only how well employees performed the tasks listed on a job description, but today’s less hierarchical and more service-oriented organizations require more. Researchers now recognize three major types of behavior that constitute performance at work :
1.Task performance. Performing the duties and responsibilities that con-tribute to the production of a good or service or to administrative tasks. This includes most of the tasks in a conventional job description.
2.Citizenship. Actions that contribute to the psychological environment of the organization, such as helping others when not required, supporting organizational objectives, treating co-workers with respect, making constructive suggest ions, and saying positive things about the workplace.
3.Counterproductivity. Actions that actively damage the organization. These behaviors include stealing, damaging company property, behaving aggressively toward co-workers, and taking avoidable absences.
Performance Evaluation7 List the methods of performance evaluationWould you study differently or exert a different level of effort for a college course graded on a pass-fail basis then for one that awarded letter grades A to F? Students typically tell us they study harder when letter grades are at stake. When They take a course on a pass-fail basis, they tend to do just enough to ensure a passing grade.What applies in the college context also applies to employees at work. In this section, we show how the choice of a performance evaluation system and the way it’s administered can be an important force influencing employee behavior. What Is Performance?In the past, most organizations assessed only how well employees performed the tasks listed on a job description, but today’s less hierarchical and more service-oriented organizations require more. Researchers now recognize three major types of behavior that constitute performance at work : 1.Task performance. Performing the duties and responsibilities that con-tribute to the production of a good or service or to administrative tasks. This includes most of the tasks in a conventional job description. 2.Citizenship. Actions that contribute to the psychological environment of the organization, such as helping others when not required, supporting organizational objectives, treating co-workers with respect, making constructive suggest ions, and saying positive things about the workplace. 3.Counterproductivity. Actions that actively damage the organization. These behaviors include stealing, damaging company property, behaving aggressively toward co-workers, and taking avoidable absences.
การแปล กรุณารอสักครู่..
