1) Internal Collaboration. The most common comments received revolved around the lack of collaboration capabilities users had found in older systems. [At our own firm, we call this the “separate silos of information” syndrome.] Data cannot be shared across the enterprise. Customer service addresses a recurring issue regarding a customer, but sales does not know about it, or lacks sufficient visibility into the issue. Yet when internal communication is improved, operational costs – and mistakes – are inherently reduced. We see this in all sorts of areas, across all departments, in so many companies today. As we find so often: The value of having a company’s key business information under the umbrella of a single system – a single repository of data and customer information – is priceless to the improved performance of any company.