2-RECRUITING & RETENTION
scoring
Excellent (Properly done) Good Satisfactory Incomplete Not done at all N/A
1 Job Posting 10 8 6 4 0 N/A
1.1 There is a job posting system in place to display all available vacancies
in the hotel and internal candidates are giving priority.
1.2 Job profiles/requirements are posted for all available positions.
1.3 Local agencies, schools, universities and job placement centers are
made aware of vacancies and can supply applicants on an as-need basis.
Score
Remark:
2 Recruitment/Manpower Control/Applications
2.1 There is a job requisition form used when there are open positions.
2.2 Hold or Rejected applications receive notification (by phone or writing).
2.3 Hold files for applicants are in place, and there is a system in place to
ensure they are current, maintained and utilized.
2.4 Applications are retained/maintained for months.
2.5 Preferred employer environment/atmostphere is evident in the HR office
for all applicants.
2.6 Disabled employees are considered (by law) and hired if they meet the position
profile. These hires are documented.
2.7 There is a system in place for all new hires, application, screening form,
reference check form.
2.8 Pre-employment medical check report as per local statutory requirement.
2.9 Offer letter/contract received/signed.
3.0 There is an orientation program in place for all new hires.
3.1 Enrolled on payroll and time clock systems correctly.
3.2 Understand payroll process, payday, time clock location and procedures.
3.3 Social Security enrollment (if applicable).
3.4 Received and signed for the employee handbook, and all other required
documentation.
Score
Remark:
3 Interviewing
3.1 All HR employees are cross-trained in application screening and interviewing
and are able to assist applicants.
3.2 HR offers regular interview classes to all managers.
3.3 HR is in charge of the screening process; managers/department heads/
executive committee make hiring decisions depending on the LSOP.
3.4 There is a screening interviewing LSOP on the property.
Score
Remarks:
4 Internships
4.1 The hotel has established relationships with local schools, universities and
colleges and is able to draw from a pool of eligible interns for a variety of
departmental needs on a regular basis.
4.2 The HRD/M has a tracking system in place to report the hours worked and
progress of trainees to schools, universities and colleges.
Score
Remarks:
5 New hire/Orientation process
5.1 Attended Orientation.
5.2 Received and understand contents of employee handbook.
5.3 Signed and returned receipt of handbook and conditions of employment.
5.4 Read and understand the Grievance policy and procedure.
5.5 Received job description.
5.6 Received ID card, nametag (except UHR), locker key, uniform - if applicable.
5.7 Provided bank account information.
5.8 Received benefits information(supplemental insurance or additional
benefits, if applicable).
Score
Remark:
6 Management Orientation program (Expatriate)
6.1 There is a Management Orientation program on property.
6.2 At Orientation, all new managers sign an acknowledgment indicating they
are aware of, have received employee handbook (English version).
Score
Remark:
7 Insurance Benefits
7.1 Questions and problems with medical benefits/insurance coverage are
handled properly.
7.2 Questions and problems with retirement benefits are handled properly.
Score
Remark:
8 Benefits
8.1 Benefits are provided for all employments in compliance with local and
country laws.
8.2 There is a method to "enroll" employment upon hire.
8.3 There is a method to "disengage" employment upon separation.
8.4 The HRD/M ensures proper deductions are take/made for benefits.
8.5 The property has investigated local benefits/discounts to be offered to
employees.
8.6 The HRD/M has publicised and marketed these benefits. New local benefits
are continually added to the list as they are available.
8.7 If an employee does not wish to receive medical benefits, in compliance with
local and country laws, he/she has signed a document indicating the he/she
has willingly waived such benefits
Score
Remark:
9 Visas and Work Permits
9.1 There is an effective system in place to acquire work permits and visas for
foreign nationals. Proper contacts have been established and employees are
trained on the procedure.
9.2 There is a system in place to trace expiration dates for all work permits and
visas.
9.3 Employee with work visas are aware of the process and necessary
documentation they must provide to keep visas current.
Total score ÷ 11 =