2.3.2 Rules and regulation
Legal safeguards like regulations, laws, guarantees, and contracts will facilitate trustors’ beliefs that the
trustee will make every effort to fulfill the promises. Laws and regulations are in the area of structural
guarantees that used by different researchers. Lee and colleagues associated structural guarantees with
information systems, government agencies and public services and expressed that this factor facilitate the
initial trust. (Li et al, 2008)