Figure 11.2-1 illustrates a typical performance expectancy model in which the individuals have basic capabilities that result from many factors.
The performance outcome of the individual’s activities partly depends on effectively developing and using that capability.
Competency models help assure that appropriate skills and knowledge are developed and experience is obtained over the course of an individual’s career.
For example, an individual’s performance of competencies in the model can be rated, with overall performance being
weighted for the importance of each competency to the organization’s objectives.
Identified performance gaps can be addressed through training, new assignments, coaching, mentoring, and so on.