Some empirical studies by Bartelsman and Doms (2000), Brynjolfsson and Yang (1996), Dedrick et al. (2003), Kohli and Devaraj (2003) and Melville et al. (2004) confirms the positive effect of information and communication technologies (ICT) on firm performance in terms of productivity, profitability, market value and market share. Their study also reveals that ICT has some effect in terms of intermediate performance measures, such as process efficiency, service quality, cost savings, organization and process flexibility and customer satisfaction. The introduction of ICT will offer various new investment opportunities within local industries, particular in the area of SMEs. Industries that are developing may take advantage of ICT which are being recognized by many previous studies. In fact, there is a need to accelerate the implementation of ICT to improve business performance. In order to do so, it is important to measure the
key factors driving the growth of ICT and providing appropriate recommendation on this study.