As over 1 month after customer received the goods from us, we can’t place claim to the carrier and also Fedex as over airline time bar 14 days after release the shipment from the cargo terminal.
By the way, the shipment was release from the terminal by good condition (without DMC report). A/L must be reject once received claim.
The shipment under FDX consolidate not DGF, we only done customs clearance and delivery.