satisfactory characteristics from stakeholders, such as experts, employers, and policy makers. And the
Delphi technique is a systematic method which is used to survey the opinions of experts located in
different geographical areas whose opinions are important for decision analysis. Many researchers
have used different variations of the Delphi technique to rank and rate the relative importance of the
desired attributes and characteristics (Snoke & Underwood, 1999).
This research study aimed at investigating ICT workforce’s characteristics that contribute to
learning organization. Consequently, the characteristics are applied into the fi ve disciplines including
personal mastery, mental models, shared vision, team learning, and systems thinking by Peter Senge.
The quantitative Delphi research method was used in the data collection. The data were analyzed in
order to clarify the desired characteristics of ICT workforces that enhance learning organizations. It
is anticipated that the results would be benefi cial to HRD and the development of Thai ICT industrial
organizations.
Research objectives
There were two research objectives of this study:
1. To identify the desirable characteristics of ICT workforces in enhancing learning organization.
2. To study the components of desirable characteristics of ICT workforces in enhancing learning
organization.
However, this research article presents the fi ndings for only fi rst objective that was conducted by
the Delphi method with three rounds of data collection.
Research Methodology
This research study aimed at investigating ICT workforces’ characteristics that contribute to the
learning organization. The research design of this study employed a quantitative method approach, because
the objective focused on fi nding evidence that appeared in that society, but were not clear to us. Therefore,
this evidence had to be found and applied in order to solve the problems.
The Delphi method was used to conduct this research and collect the data, as it is a systematic