IT continually evaluates CTU’s and NCON’s information mechanisms, hardware, and software against emerging products to determine what will best meet the needs of the colleges, faculty, and students in the future. In this process, IT considers feedback from the NCON IT Help Desk and NCON user survey, as well as a user satisfaction survey conducted biannually by the CRE Users Committee. This committee also monitors the maintenance and currency of CRE and proposes upgrades as needed