The workforce, which constructs them as better able to perform the emotional labour required for successful customer orientation. To explore this in more detail, following Adib and Guerrier’s (2003) example, we turn to two particular sections of the hotel: the front desk and housekeeping. Both sections
employ primarily women undertaking very different types of ‘women’s work’. We examine each in turn, showing how migration status impacts on the construction of embodied and emotional labour that is gendered as female.