Step Four: Identify the Alternatives
Classic Airlines will study its current processes and determine what is working and whatis not. The company will need to define alternatives that can be utilized to ensuring attaininggoals. Some alternatives that have been identified are; revamping Classic Airlines’ marketingprograms “
Financial success often depends on marketing ability
” (Kotler & Keller, 2007, p. 2).One strategy would be to build new marketing alliances. Building alliance with Skyway Airlinesand aligning goals will help both companies achieve mutual success while reducing operationalcosts. Another alternative is to restructure Classic’s reward program to meet customers’ needsand boost sale. This can be by integrating the present CRM System, segmenting the market, andimproving control measures to maintain improved function of the CRM. The Company canconduct benchmarking to help gather resources of industry competitors who have succeeded inimplementing successful restructuring programs.