Please note the following points regarding all VLC groups. We must enforce them to ensure a smooth operation and correct payments.
1. The rooming list, as on the Action plan must be respected.
2. No extra beds offered to the group. VLC will never pay for triple occupancy. If we receive an action plan with triple occupancy, please ask Sales to correct it.
3. All groups must provide a Voucher, matching with the action plan. If the voucher is not matching, you cannot process the check-in because the hotel will have payment difficulties.
4. For any Action plan received less than 3 days before arrival, please allocate suites according to availability. We have no obligation to respect their requests (for twin or King beds).
5. Bookings for VLC are always for LST and we should make every effort to accommodate them in LST, without complimentary upgrade to TWC. Guests with higher rates can receive upgrade to premium floors. If we have to upgrade to TWC floors, only small groups (maximum 10 suites) can be upgraded, to avoid congestion in the elevators.
6. We can not accept last minute changes, unless they come in writing from the agent. It is the agent's responsibility to provide it. Otherwise the hotel will have payment difficulties.
7. Any instructions regarding the VLC groups must come from myself or Khun Fanny, not from other departments.
8. All VLC groups must receive the Chinese welcome letter
9. All VLC group PM's will be checked out on the day of departure, to City Ledger with all necessary correspondence and voucher.