. no selfie with ID. Please send us a photo of yourself holding ID in your hand. For more information, please, read the instruction: https://cex.io/verification-guide 2. we can't accept your document to proof of residency. To complete the verification procedure you have to provide one of documents from list: Utility bill (not mobile phone, satellite/cable TV or internet printed bills); Electricity bill; Bank statement; Tax return, council tax; Other documents,for exception electronic bills/statements, online screenshots, mobile phone bills or credit card statements. *If you have only online utility bill or electricity bill, then you may provide it following such obligatory requirements: Upload the full document (all pages) in PDF format. Make a screenshot of the website where you make your payments. The screenshot should contain an open document which you have provided to us. On your screenshot, we must clearly see the website URL More information, please, see in instruction: https://cex.io/verification-guide#verification-residency Please, sure that your new scans response next requirements: Documents should be valid due to issue date (issued within the last 3 months); Proof of residency document addressed to your NAME and HOME address; Proof of residency document must be a scanned image of a PAPER document; Scanned images should be in color and in high resolution (at least 300 dpi); Allowed formats: JPG, GIF, PNG, TIFF or PDF; File size should be no more than 15 MB.