(3) Selecting technical partners of CRM, rather than cheaper sellers.
It was important to select a software business which would provide services and
commitment for both the company and the customers. (4) Getting on with preparation.
CRM was considered as a complex concept which applied several process analyses and
planning to prevent costs and time from waste and repetition. Consequently, it was not
primary to rapidly introduce CRM software as it might accidentally result in vainness. (5)
Treating partners as customers. CRM requires the cooperation among several
manufacturers that it is helpful to invest in developing tools for partners for more
efficient and beneficial operations.