The housekeeping department must satisfy the customers’ requirements and provide the customers services at any time in 24 hours; therefore, it needs a large number of employees. The salary expenditure is really huge, along with the consumption of room materiel and supplies, and cleaning products, they are considered as a hotel’s important expenditure based on cost calculation, thus, this department can affect the hotel’s income and expenses directly. When the housekeeping quality is fixed, the faster is the housekeeping efficiency, the lower is the required personnel cost; hence, the housekeeping efficiency is one of the important indexes that influence the hotel’s business performance.
Therefore, the research probes into the housekeeping efficiency question, imitates the process capability index,
and proposes the housekeeping efficiency index to offer
hotel owners the way to evaluate their housekeeping
efficiency objectively. Be sides, the research deduces the