In line with the IS success model, we propose that Knowledge Content Quality, KM
System Quality, and Perceived Usefulness of Knowledge Sharing together determine
the level of overall User Satisfaction, which, like its equivalent in the IS success
model [25, 27, 71], is a subjective measure of the various outcomes of the knowledge
sharing, retrieval, and knowledge reuse capabilities existing within the firm as a result
of the KM initiatives undertaken.