Based on my communication with the Rio team, the Recall entity was not setup in their system hence they could not release payments back then. There was a single invoice paid earlier which according to Supranee was on cash term. She’s still finding details around it.
We are currently setting up Recall Thailand entity in their system and payments for all outstanding will be released after that. They have confirmed payment will be release. The challenge here is that they might not be able to have that completed before Dec 8th where they will need the tapes delivered back to Rio Tinto office.
As this is a regional APAC customer and they are a significant account in Australia, can I request that we create the workorder to deliver the tapes back to Rio as requested on the 8th Dec. We can then proceed with perm out process for tapes and account termination after that.