Northouse (2007) posited that leadership is a process by which a leader influences
a group of people to achieve a common goal. Understanding leadership as a process of
influence, Mendonca (2001) asserted that true leaders articulate the needs and hopes of
the followers and, then, inspire the followers toward realizing the vision that best meets their needs and that of the organization; a true and effective leadership is essentially other-serving and not self-serving. Leadership in a public organization is essentially for the service of the interest of the public, requiring the articulation of needs and aspirations of the citizens, motivating them, and using the available public resources to realize the vision for the people (Mendonca, 2001). The leader’s vision, behavior, and actions are crucial for positive organizational outcomes.