Dear customer,
This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 48 hours). Meanwhile, you may find the following articles helpful. They address several common questions from customers:
Possible iTunes Store errors
Mac: http://support.apple.com/kb/HT1412
Windows: http://support.apple.com/kb/TS1424
How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Resending iTunes Gifts
http://support.apple.com/kb/HT1541
Please do not reply to this email. Thank you for your patience.
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/
Follow-Up: 316336665