Do I need to refund shipping just to avoid negative feedback?
We recommend issuing a full refund but the decision is ultimately yours. Returns are a normal part of doing business online and we expect our sellers to accept most returns. We ask that you use your best judgment, and try to maintain the same high standard of customer service we aim for at Amazon.com.
Misuse of the feedback system by the buyer is against our policies. If you ever feel that a buyer is attempting to inappropriately solicit an accommodation from you, you may submit your concerns to our investigations team. Please provide a detailed account of the situation.