The BOT commissioned a nationwide survey in 2002 to appraise client satisfaction with available financial services. The result of the survey was rather discouraging because, although depositors were well served by the system, clients often encountered problems on access to credit. The Thai financial sector focused its services on the advanced sectors, with little attention paid to the less privileged groups. For example, roughly 23% of small and medium-sized enterprise (SME) lacked access to credit from the financial system, and so did 58% of the people who had low income (below $US 5,000 per annum). They could only get credit if they had adequate and reliable guarantee or collateral. These underserved groups had to resort to informal sources of funds as well as cooperatives. These shortcomings, together with distressing consequences of the 1997 crisis, included the BOT to formulate a Financial Sector Master Plan (FSMP) so at to serve as a guideline for restructuring and development of the Thai financial system over the next 5-10 years. This FSMP pays special attention to domestic supply of financial services. It consists of the following three main principles.