Provide shipping documents and information to suppliers.
• Follow up with customers to obtain complete and accurate documentation to meet with export regulations.
• Co-ordinate with Marketing & Sales to obtain ad hoc or spot quotations.
• Co-ordinate with overseas stations to ensure smooth operation.
• Co-ordinate with customers for pick-up and customs clearance arrangements.
• Make shipment bookings with ocean carriers and consolidators to ensure space availability to meet with committed service levels.
• Plan consolidation services in close cooperation with carriers.
• Co-ordinate with subcontractors to arrange deliveries and customs formalities for PA customs clearance shipments (e.g. Ex Works).
• Attend to all customer inquiries and respond in a timely manner with accurate information.
• Handle customer complaints, incidents and irregularities.
• Arrange for additional services upon customer request e.g. DG handling.
• Provide customer reports upon customer request and maintain the in-house weekly / monthly reports.
• Perform additional duties as assigned.