Please see the sms to be displayed on the bill notice regarding the new condition of payment at counter service, the SMS was checked by related parties.
So, If I need to apply any request form for arranging this request, please advise me.
For operation,
The is no impact on customer side, since the transaction fee will be borne by YCT, and we have discussed and asked counter service representative to make sure about understanding
of counter service staff (mainly 7-11 staff). Therefore, if the customer insist to pay over 49,000 THB, the customer service staff on spot must explain and separate the transaction.
Moreover, YCT’s staff, who have to contact and inform about the payment also need to be informed also so that they could respond to the customer inquiry accordingly.
*Regarding the temporary message, I would request to display on bill notice of next due + 1 due; just for reference and announcement to the customer.
Moreover, I discussed with Nat san about applying to the IVR voice message during the call waiting, she expected to start by next Monday until end of July or any proper period of time.
*Regarding the permanent message, I would request to display from now until there is any change.