Please help to implement the following change for the EPG navigation menu for Choice S Plus, Choice M, Choice M Plus and Choice L:
Right now, the EPG channel listing for a higher level content tier does not include all the channels from lower tiers. For example, a customer going through the Choice M Plus menu will not see all the channels listed under Choice S or Choice S Plus, eventhough the customer has access to Choice S Plus contents.
As I do not believe all customer will fully understand the inclusive nature of each of the pay tier, if a customer have subscribed to Choice M Plus package, the expectation of the customer should be that accessing the Choice M Plus EPG navigation will allow customer access for all the channels they are subscribed to.
For the change, please implement by first updating the attached channel list (as a plan) to reflect all the channels available to a customer under each package. E.g. Choice M Plus subscribers should see all the pay tier channels available under Choice M Plus. Also, please think of a good way to indicate the differences between each pay tier package (for MeTV internal communications purpose).
Once the plan is finished, let's set a date to make the change in EPG system.