Agent: Hello, Mr. Thompson. Is there something l can help you with?
Guest: I have a few questions regarding the bill .
Agent: certainly, sir. Is something wrong?
Guest: Well, think you may have overcharged me for this massage.
Agent: oh? Allow me to take a look at the bill. Ah, I see what the problem is. The massage includes a gratuity.
Guest: What's a gratuity?
Agent: It's like a tip. But its included in the total cost. This makes things easier for our clients.
Guest: Do all of the tour services include gratuities?
Agent: Not all of them. Just certain services like massages and transportation
Guest: Oh, I see. Thanks for clearing everything up.
Agent: of course, sir. Now, would you like to settle the bill?
Guest: Yes, would. Thank you.